About Time-Matters UK ABOUT US
We are a small but growing organisation based in Merseyside in the UK

We were established in 2017 under the name ‘MyTime’ but have since changed our name to Time-Matters UK. Our focus is on helping children impacted by parental imprisonment but we also try our best to support whole families which includes parents and carers in the community, and parents who are in, or have been in prison. 

We are not affiliated to any particular prison; rather our support is typically community-based. Some groups or 1:1 sessions are just for fun, others for exploring emotions and feelings, others to make positive changes in the world with our children as leaders and changemakers.

We also provide training for organisations who wish to set up a similar service in their own geographical area. 

Our Core Values


We offer possible solutions and coping mechanisms but respect the families’ choice on what advice they wish to take or not take.


We do not see children of prisoners and their families as all the same. We acknowledge individual differences and support each family in a bespoke manner.


Whilst we recognise the significant trauma that children and families face when a parent is sent to prison we do not position our families as victims, but as competent and able people with much to offer.


We work collaboratively with families and we are child and family led.


We respect children and families as experts of their own experience.


We are not content to simply stick to our ways of working. Instead, we constantly try to find new and better solutions to the challenges our families face.


We recognise the children we serve are best supported when we work in partnership with other third sector and statutory agencies. We take the safeguarding of children seriously.


We strive to advocate for the rights of our children and families locally, nationally and internationally.

About Time-Matters UK
We are a service that supports children and young people who have a parent in prison. We also support children and young people before a parent has gone to prison if it is likely the parent will go into custody, and we also support children and young people after a parent has been released.

Children and young people are supported in Peer Support Groups which normally take place in the community, evenings, weekends and school holidays, or when necessary for safety and practical reasons these take place online. Sometimes the groups are to enable children and young people to discuss their feelings and consider coping strategies. Sometimes the groups are just for fun. Often there is an element of both in our groups. We believe our groups help build resilience in children and young people.

Children and young people are sometimes able to access 1:1 Mentoring which is delivered by trained students or volunteers. 1:1 sessions most commonly take place in school but may take place online. This service depends of mentor availability. All staff, students and volunteers will have an enhanced DBS check.


Those who attend our service tell us that they feel like they are part of a family. Kindness, friendship and personal growth is at the heart of everything we do. We have thought about our core values with care, and we would ask anyone coming to Time-Matters UK to read the children’s and parent/carer code of conduct so that everyone can feel relaxed and safe.


We welcome new members to our group with kindness and respect.

We know that it can be very hard to have a mum or dad in prison so we work hard to make everyone feel as comfortable as possible in our groups.

We know that everyone’s experience of having a parent in prison are unique and may be different to ours. We do not judge one another.

We never ask one another child what crime their parent committed.

We never speak unkindly about another group member, or talk behind anyone’s back.

We do not use bad language or act aggressively. We use our manners and try our best to be helpful.

We try to join in group activities as best we can. When we do not want to participate we are respectful to those that do and offer them our support and encouragement.

We know that our group is a safe space for everyone to talk about difficult experiences and feelings. We do not share these conversations with other children outside of our group. We do not gossip.


It can sometimes be difficult for parents / carers to drop off and pick up their children at the support groups because of the stigma of having a family member in prison. We therefore ask parents / carers not to ask one another about the nature of any crimes committed. This can be very uncomfortable for those who might not want to talk about it and not know what to say if directly asked. Also, many children do not know the nature of their parent’s crime so it is important that such conversations are not overhead or inappropriately shared. Staff, students and volunteers must all respect this.

Support groups can be quite costly to set up. We know how busy you are but we ask parents and carers to do their best to communicate with us if your children can attend or not, although we know this is not always easy. This helps us to know how many children we will be supporting and catering for in advance.

Everyone has very different experiences of statutory services (such as the police, social workers, teachers, prison workers). We want you to be able to share these experiences freely with one another as we recognise it helps to talk, but also, we ask that everyone is mindful that experiences can be very diverse.

We are reliant on parents and carers to tell us what helps their child / children have a positive experience of our service. Please do tell us if there is something we can do more / less of / not at all in our sessions so that your children are as happy and comfortable as possible. We want and value your honesty.


Please complete our short online form and we will be in touch very soon